Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Key job responsibilities
• Drive vendor operational excellence across end-to-end warehousing workflow
• Maintain and optimize KPIs and operational metrics to track warehousing performance
• Manage escalations promptly through Root Cause Corrective Action (RCCA) identification and effective communication
• Analyze operational data to improve service levels, efficiency, and process flows

Tactical/Strategic Activities:
• Mitigate operational risk and develop Business Continuity Planning (BCP)
• Automate dashboard and metric reporting
• Develop and review SOPs to streamline workflow
• Lead business reviews with vendors and stakeholders to drive continuous improvement
• Collaborate with cross-functional teams to achieve organizational goals