• Fuels all types of aircraft including piston and turbine aircraft and helicopters according to FAA requirements. Pumps fuel from underground tanks into aircraft and/or fuel tanks.
• Assists aircraft and flight crews with various needs.
• Greets, receives, and screens visitors at the Fixed Based Operation (FBO) desk. Responds to telephone and walk-in inquiries.
• Accepts fuel payments including cash handling and credit card processing. Completes necessary logs/reports.
• Assists customers with catering set-up, arrangement of courtesy cars and car rentals and coffee service for aircraft.
• Performs quality and safety control checks of aviation fuel and completes necessary records.
• Moves aircraft including towing and storage.
• Handles aircraft cargo and baggage for aircraft passengers and crew.
• Oversees ground power unit (start-ups) for aircraft including connecting and disconnecting ground power unit and directing inbound and outbound aircraft to and from the ramp.
• Performs light janitorial and maintenance work at FBO.
• Performs light grounds work such as landscaping and snow removal.
• Completes light equipment and automotive maintenance/repair work.
• Stays abreast of inclement weather conditions and disseminates information to aircraft customers as needed. De-ices aircrafts as needed.
• Completes all aircraft fueling safety training and stays current with applicable standards.

• Opens, sorts, reviews and routes mail.
• Assists with scheduling of conference room and set-up of room for meetings.
• Completes other duties as assigned.
  

• Knowledge of and ability to operate certain aircraft refuelers (fuel trucks), fueling cabinets, safety and quality fuel checks and operation of machinery pertinent to accomplishing assignments.
• Ability to handle monetary instruments such as credit cards and cash. Must have the ability to complete basic arithmetic to complete financial record tasks.
• Ability to work independently with minimal supervision while exercising good judgment and initiative.
• Must have strong verbal and written communication skills and the ability to understand and follow complex verbal and written instructions.
• Strong customer skills with the ability to develop and maintain collaborative working relationships with all levels of staff, management, customers and general public.
• Must have the ability to maintain professional composure and take reasonable action when confronted with difficult situations.

Education:

• High School Diploma or equivalent.
• Valid driver's license required.

• Previous airport line service and/or aviation experience preferred.
• Previous mechanical/maintenance experience preferred.
• Working knowledge or ability to gain proficiency with MS Office (Word, Excel, and Outlook) and aviation software required.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• This position will work routinely work between an office and outdoor setting. While working in the office, the person in this position will regularly sit, stand, walk, reach with hands and arms and talk or hear on the phone and in person. While working outdoors, the person in this position will routinely stand for prolonged periods of time, stoop, kneel, bend, climb, crawl or crouch to reach items and maneuver uneven, outdoor terrain.
• This position will regularly be exposed to moving mechanical parts, fumes or airborne particles, vibrations and outside elements including extreme cold, wind, rain and heat.
• This position will occasionally lift and/or move fuel hoses and cargo weighing up to 50 pounds.
• Specific vision abilities required by this position include corrected close, distance and night vision.

• Computer, printer, scanner, copier, telephone, cellular phone, two-way radios.
• All employees are required to furnish their own steel-toed safety shoes/boots. All other required protection equipment will be furnished by the department.

• This position requires the ability to work outside of normal business hours including evenings, weekends, holidays and call-outs as required.

• The selection process includes submission of an application, interview, and a background check. The physical examination and drug screen (including cannabis) are completed upon conditional offer.

STATEMENT OF OTHER DUTIES DISCLAIMER:

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

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